A smarter way to upgrade!

We acknowledge the importance of data privacy, so please remember to perform a factory reset before handing over the device.

Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.

For iPhone: Go to “Settings > Apple ID > Search” and turn off “Find My iPhone”.

For Android: Go to “Settings > Account” and tap “Delete account” for the displayed account.

*If multiple accounts have been registered, please “Delete account” for all of them.

To delete data and settings from your phone, follow the below process.

For iPhone: Go to “Settings > General > Transfer or Reset iPhone > Erase All Content and Settings”.

For Android: Go to “Settings > System > Advanced Settings > Reset Options > Clear All Data (Factory Reset).

– Mobile phones
– Tablets
– Smartwatches

We accept devices that atleast switch on. But we don’t accept devices that are counterfeit or jailbroken

After creating your trade-in order, please unlock or deregister your device from cloud services (if applicable) before sending it in. Unlocking from cloud services and performing a factory reset is required for all iOS and Android device trade-ins.
(Devices that are not unlocked from cloud services and factory reset will not be eligible for Trade in and will be returned)

For mobile phones and tablets, we do not require any accessories. However, for smartwatches, the charger is mandatory.

There are three different grades that determine the condition of your phone or device: Flawless, Average, and Broken but working. These grades are based on the appearance and functionality of your device. It is important to accurately understand the condition and features of your phone or device to ensure a smooth and efficient process, as the condition of the device will affect the offered price.

Your devices are sold to dealers who repair them and sell them to customers, thus extending the life span of the device and promoting a sustainable and circular economy.

– Once you confirm your request to trade in your phone or other device, you will receive an email containing a detailed printable label and a unique 13-digit reference code.

– Our courier partner will visit within 24 hours for a convenient doorstep pick-up of your device.

– Pack your trade-in device using the provided label and have it ready for collection.

– After the courier collects your device and it reaches us, we will evaluate it and provide you with the final price.

– You will receive an email with the final trade-in offer and a detailed evaluation report. You can then choose to either accept or reject the offer.

– If you accept the price quote, you will receive your Amazon.au.com gift card. If you received a gift card when placing the trade-in request, any differential amount will be adjusted to your credit card, and the remaining balance will be released to the credit card.

– We accept devices that power on and are in working condition under three grades- “Flawless, Average and Broken but working”

– If you choose to reject the final price offer, your device will be returned and your trade-in order will be cancelled.

– For instant Gift Card option, you will receive the Gift Card instantly against a credit card hold.

– In courier pick-up, trade-in device may take up to 2-4 business days to arrive before they are processed.

– Once your device is received and appraised, you’ll receive an e-mail notification within 2 business days informing you about the final trade-in value.

– Once you accept the trade-in value you will receive an Amazon Gift card instantly on your email.

– NorthLadder will ask for your credit card details only if you choose the Instant Gift Card option.

– Your credit card details will be secure with us until your device is evaluated.

– Your credit card will be charged only and only if there is a difference in the actual condition of your device upon evaluation vs what you declared while placing your Trade-in order with us.

– For instant Gift Card option, you will receive the Gift Card instantly against a credit card hold.

– – In courier pick-up, trade-in device may take up to 2-4 business days to arrive before they are processed.

– Once your device is received and appraised, you’ll receive an e-mail notification within 2 business days informing you about the final trade-in value.

– Once you accept the trade-in value you will receive an Amazon Gift card instantly on your email.

– In case you have opted for a home pick-up, your final trade-in value will be determined at your doorstep during pick-up. Once the value is accepted, the Gift Card will be issued instantly. 

No, once NorthLadder receives the device and has started processing your trade-in and the transaction is final, the trade-in device cannot be returned. However, if you do not agree to the final trade-in value post assessment of the device, you can request NorthLadder to cancel the order and return your device once you have paid AUD 15 as return shipping fee.